Get in touch with Vivejar Group

Yes, we can design itineraries for individual, group or company trips, depending on each person’s needs. Send us an email at [email protected] with your needs and we will send you a proposal.

When you purchase an itinerary with us, we recommend that you check the specific details on the chosen itinerary’s page, as they may vary. However, in general, travel packages include:

• Transfer: Round-trip transportation from the airport to the accommodation.
• Accommodation: Lodging in hotels, inns, or other accommodations as described in the package.
• Tours: Activities and guided excursions that are part of the itinerary.
• Meals: Meals as specified in the package, which may include breakfast, lunch, and/or dinner.

Always check the details of your package to understand exactly what is included and avoid surprises.

Yes, it is possible to reschedule your trip for regular departures. The experiences curated by us have different rules and fees for rescheduling. Each case will be evaluated individually, considering the availability and specific conditions of the purchased package. We recommend contacting our customer service team via email ([email protected]) to discuss your needs and find the best solution for your rescheduling.

Yes, it is possible to transfer the purchased itinerary to another person. However, this transfer is subject to a careful evaluation, which considers:

• Date of the Trip: The possibility of change will depend on the proximity of the departure date.
• Rules and Policies: The agency’s rules and the purchased package policies must be respected, and there may be specific restrictions.
• Payment: Verification of financial pendencies and possible additional fees applicable to the transfer.

We recommend contacting our customer service team via email ([email protected]) for detailed information and to start the transfer process.

Yes, it is possible to change your itinerary, but it will depend on the availability and the rules of the purchased package. The change may be subject to additional fees and the price difference between the itineraries. We recommend contacting our customer service team via email ([email protected]) to check the possibility and specific conditions for changing your itinerary.

Refunds are subject to the cancellation policies of the agency and the purchased package. If you cannot make the trip, it is important to notify our team as soon as possible. Depending on the notice period and the package conditions, it is possible to get a partial or full refund. Contact our customer service team via email ([email protected]) to discuss your specific situation and understand the available options.

Yes, in the event of extreme weather conditions that prevent the trip on the agreed date, we generally offer refund or rescheduling options, according to the package and agency policies. Our priority is to ensure the safety and satisfaction of our customers. Please contact our customer service team via email ([email protected]) for immediate assistance and to explore the available options.

Responsible tourism involves creating better places for people to live and visit. It includes minimizing negative social, economic, and environmental impacts while generating greater economic benefits for local people and enhancing the well-being of host communities.

Responsible tourism helps preserve the environment, respect local cultures, and improve residents’ quality of life. It ensures that tourism can be a sustainable industry benefiting all stakeholders, including tourists, local communities, and the environment.

You can be a responsible tourist by:

– Respecting local cultures and traditions.

– Supporting local economies by purchasing locally produced goods and services.

– Minimizing waste and reducing your carbon footprint.

– Respecting wildlife and natural habitats.

– Choosing accommodations and tour operators committed to sustainable practices.

Steps to reduce your environmental impact include:

– Using public transportation, biking, or walking instead of renting a car.

– Staying in environmentally friendly accommodations.

– Avoiding disposable plastics and carrying reusable water bottles.

– Participating in eco-friendly activities and tours.

– Supporting conservation efforts and respecting wildlife.

Yes, many hotels, resorts, and accommodations worldwide are committed to sustainability. Look for certifications like Green Key, LEED, or other eco-labels indicating environmentally responsible practices.

At Vivejar Experiences, we carefully select accommodations that are responsible towards their surroundings and promote more responsible habits among their visitors.

You can support the local community by:

– Eating at local restaurants.

– Shopping at local markets.

– Hiring local guides.

– Participating in community-based tourism initiatives.

– Respecting local customs and traditions.

Be aware of cultural norms and practices. Learn about local customs before traveling, dress appropriately, ask permission before taking photos of people, and be respectful in your interactions.

Spend money at local businesses, such as family-run hotels, local restaurants, and craft shops. Avoid large international chains where most profits may not stay in the local community.

Community-based tourism (CBT) initiatives are projects managed and owned by the local community, ensuring that tourism benefits are directly enjoyed by residents. These initiatives often provide authentic cultural experiences and contribute to the sustainable development of the community.

To avoid harming wildlife:

– Do not feed or touch wild animals.

– Observe animals from a distance.

– Stick to designated paths and trails.

– Avoid buying products made from endangered species.

– Support sanctuaries and parks focused on rehabilitation and conservation.

Not all animal tourism activities are ethical. Research and choose activities that prioritize animal welfare. Avoid attractions that exploit animals for entertainment, such as elephant rides, dolphin shows, and zoos with wild animals.

You can get involved by:

– Educating yourself and others about responsible tourism.

– Supporting and volunteering with organizations focused on sustainable tourism.

– Sharing your experiences and tips on social media.

– Advocating for policies and practices that promote sustainable travel.

– Signing the Responsible Tourism Manifesto available on our website: 

www.turismoresponsavel.tur.br